Frequently Asked Questions

SHIPPING AND DELIVERY

Am I responsible for customs duties and taxes?
Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from WristWriter's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.

Do you ship outside the United States?
Yes, WristWriter is shipping to customers all over the world every day. Ordering from WristWriter is easy. Just place your order through shipping @wristwriter.com and we will process your order quickly.

How can I check the status of my order?
WristWriter will send out a follow e-mail notice giving you information about your order.

ORDERING

Can I place an order now and have it held to be shipped at a later date?
No, we are unable to hold orders. Once the order is placed and approved by our accounting department, it will be sent to the warehouse for processing.

Do you offer C.O.D.?
No, we do not offer C.O.D. You can send a check or money order with your order if you do not want to use or do not have a credit card.

Do you sell parts for your items? How do I order them?
Yes, we do sell parts and accessory items for the WristWriter. Parts and accessory items can be ordered online or through our customer service department by calling 1-508-747-5004 or 1-877-974-7897 (8AM to 5PM Eastern Standard Time, Monday - Friday).

How do I cancel an order?
Please contact us at questions@wristwriter.com for domestic orders or through our customer service department by calling 1-508-747-5004 or 1-877-974-7897 (8AM to 5PM Eastern Standard Time, Monday - Friday). For all other orders, please contact us at shipping@wristwriter.com for all other orders.

How do I change my order?
Please contact us at sales@wristwriter.com for domestic orders or through our customer service department by calling 1-508-747-5004 or 1-877-974-7897 (8AM to 5PM Eastern Standard Time, Monday - Friday). For all other orders, please contact us at sales@wristwriter.com for all other orders.

How long does it take to receive my order when sending check or money order?
A check or money orderwill take approximately two to four weeks or longer, depending on the destination for domestic orders.

What payment methods do you accept?
We accept the following credit cards: Visa, MasterCard, Discover, American Express.
C.O.D. orders are not offered.
Checks are accepted.
Money order are accepted.

When I enter my personal information and credit card number over the Internet, is your site secure?
We care about online order security. WristWriter realizes the importance in our customers having the same confidence when using credit cards online as they do when ordering by phone. That is why we use data encryption to ensure that your online purchase is safe with us.

Encryption is a process by which we use software to make your credit card number and personal information unreadable to others during the order process. WristWriter currently uses the industry-standard SSL (Secure Sockets Layer) encryption. We believe in keeping up-to-date with new technologies in order to provide the best security for our customers. That means when you shop online with WristWriter, you're buying with confidence. Shopping at WristWriter is quick, easy and secure. If at any time you feel uncomfortable providing personal information online, please feel free to call one of our sales representatives at 1-508-747-5004 or 1-877-974-7897.

When will my credit card be charged?
Your credit card is charged when the order is processed.

PRODUCT RETURNS

How do I return or exchange an item?
Products may be returned to WristWriter within 30 days of receipt for a refund, including shipping and handling. All exchanges will be made after receipt by WristWriter of the returned purchased products. Returns are to be sent to 345 Carver Road, Plymouth, MA 02360. Accompany returned product(s) with an explanation or reason for the return. See return and exchange policies.

If I return or exchange an item how long does it take to process?
Usually, two to four weeks for domestic orders.

POLICIES

What is your payment policy?
Checks received with orders will be deposited upon receipt. We reserve the right to verify funds with your bank before shipping which may cause a delay of up to ten (10) business days. There is a $20 service charge for all returned checks. All orders are processed assuming they will be shipped complete. However, backorders do occur. These items will be shipped as we receive them.

What is WristWriter's Customer Satisfaction Policy?
We want you to be pleased with your order. If you are not satisfied, return the purchased merchandise for a refund or an exchange. See return policy and exchange policy.

What is your return policy?
If buyer is dissatisfy with any purchased product for any reason, it may be returned to WristWriter within thirty (30) days of receipt for a refund, including shipping and handling. Buyer may return products to WristWriter LLC at 345 Carver Road, Plymouth, MA 02360. Returned products must be in original packaging. There will be no refunds on WristWriter products that have been modified in any way, no matter how small. Please furnish explanation or reason for return.

What is your exchange policy?
If, for any reason, the purchased products break or are damaged, replacement products of like kind will be provided, after receipt by WristWriter of the returned purchased products. Buyer may return products to WristWriter LLC at 345 Carver Road, Plymouth, MA 02360. Returned products must be in original packaging. There will be no refunds on WristWriter products that have been modified in any way, no matter how small. Please furnish explanation or reason for return.

(877) 974-7897 - Toll Free